FAQ

Are you accepting new patients?
You will need to call the office and ask for the most accurate information. If we are accepting patients, please fill out the following forms: Financial Policy form, HIPAA  and Patient Registration form. (All are found at the bottom of our Resource page.) 

What should I bring to my appointment?
  • current insurance card
  • medicine bottles
  • any updated forms from the resource page (yearly HIPAA and Financial Policy form)
What insurances do you accept?
We accept all insurances and will sign up for yours if we don't already accept it.

How do I get my records transferred to your practice?
Print and fill out the Records Release form found at the bottom of our Resource page. Once it is filled out, either bring it to the office or fax it in.  (The fax number is on the form.)

When is my next appointment?
You can check that information through the Patient Portal.

How do I get to the Patient Portal and what is it?

The "Patient Portal" (provided by IQHealth) is a personal view of your health record that allows you to communicate with your physician, manage appointments, access your medical record, request medication refills, send messages to your doctor, and view your lab results.


Are there forms I have to fill out every year?
Yes. Even if you are an established patient, we need these form updated yearly. Both are found on our Resources page and there are links below.
What is Patient-Centered Medical Home?
Patient-Centered Medical home isn't a building, hospital, or home. It's the way we provide care.  It's a team-based approach to your healthcare led by your primary care provider that focuses on you and your healthcare needs.


Do you have a behavioral co-management health management agreement in place and what exactly is a co-management health agreement?
Yes. We have a co-management agreement in place with Yancey Counseling Center. We believe effective communication between primary care and behavioral health is key to providing optimal patient care. So our co-management agreement provides a framework for better communication and safe transition of care between our provider and the providers at Yancey Counseling Center.

What are Advance Directives?
You can learn more HERE and we have all the forms you need at the office. Essentially, the forms work you through the following FIVE WISHES as you near the end of life:
  • Who is the person I want to make health care decisions for me when I can't make them for myself?
  • What kind of medical treatment do I want (or don't I want)?
  • How comfortable do I want to be?
  • How do I want people to treat me?
  • What do I want my loved ones to know?